Refer a Friend

GIVE 15%, GET $30

Give your friends 15% off their first order of $35+, and get 600 points (a $30 value) to use on future purchases. That's double the point for the entire month of May!

REFER YOUR FRIEND
  • How do I sign up for the Eternapure Rewards Program?

    Signing up is easy! Simply create an Eternapure Customer account by entering
    your name, email, and password. It’s free to join and you will automatically be
    signed up to receive emails with insider access to sales, promotions, and all
    our newest products. If you need to create an account, click here: Create Eternapure Customer Account

  • I already have an account. Do I need to create a new one to earn rewards?

    We took care of that for you! All customers with an Eternapure Customer
    account are automatically enrolled in our rewards program. To maximize your
    Loyalty Rewards, always log in with the same email address when placing your
    orders.

  • Will I receive points for purchases I made prior to creating my rewards account?

    Yes, you will receive points for all purchases made through
    Eternapure.com after the launch of the program, March 2024. NOTE: To view and
    redeem points, you must create an account.

  • How do points convert to dollars?

    In our Eternapure Loyalty program, 100 points = $5 dollars.

    Higher tiers in the VIP tier program earn more points at a quicker rate,
    but 100 points always = $5 dollars.  For
    Example, as a Bronze Tier member you will earn 1 point for every dollar you
    spend. So, if you spend $100, you'll earn $5.00 dollars in rewards.

    Silver Tier members earn points at a rate of 1.25X per dollar spent and
    Gold Tier members points earn at a rate of 1.5X per dollar spent.

  • Is there a limit to how many points I can earn?

    Nope!  That’s the best part about being a rewards member!  You
    will always have an opportunity to earn more points by shopping with us,
    engaging with our brand and community online, and through seasonal sales.

  • Is there a limit to how many points I can redeem in a single transaction?

    You can redeem up to 400 points maximum per single transaction.

  • I earned points/VIP tier with my last purchase, but now I want to return it. What will happen to my reward?

    If you use your rewards towards a purchase and later decide to return
    that item, your rewards will be credited back to your rewards account. For
    example, if you use a $10 coupon towards a $100 purchase that you decide to
    return, the balance will be refunded (according to our Refund Policy) to your credit card and the $10 reward credit will be deposited back
    into your rewards account.

  • Do points ever expire?

    Points expire after 1 rolling calendar year of being earned. For example: points earned February 5, 2024 will be valid until February 5, 2025.

  • Why didn’t I earn points on my purchase? I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

    The first thing to note is that there may be a delay in our system’s communication and points could take anywhere from minutes to several hours to appear in your account.  However, if you feel like you have earned points, yet they are not showing up in your account, you can also troubleshoot it with these tricks:

    • Try to refresh your browser.
    • Try to log out and then back into your account.

    Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

    If you still feel like your points balance is not accurate, contact our Customer Care team at 407-337-5904 or email info@eternapure.com and they will look into the issue for you.