After signing into your customer account, click on the rewards tab to open your rewards page. Your current tier and perks will be highlighted with a blue box.

Once you promote to Silver (spend $300/year) or Gold (spend $600/year) you
will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status, or even move up a tier!

There are a couple of scenarios that could have triggered the error
message.  

The first possible scenario is that there was a mistype in one of the
email addresses that you entered, or you forgot to put commas between multiple
emails to separate them. 

To eliminate confusion over what occurred, we recommend that you go back
and enter each email address one at a time, clicking ‘send’ after each one
rather than uploading them all at once.  

If you are still having problems referring friends via email, we recommend using your unique referral link or sharing the referral through Facebook, Twitter, or Messenger to receive credit. Please contact our Customer Care team at 407-337-5904 or email info@eternapure.com if you need further assistance.

Referred friends must be first-time customers for both of you to receive the referral rewards.  In addition, the referral must be initiated through our rewards referral box on your personal rewards page or using your unique referral link also found there. 

Points will be added to your account as soon as your friend completes their first purchase on our website.  

When this happens, you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.

Add your birthday under ‘Ways to Earn’ on the Eternapure Rewards page.  On your birthday we will send you a special discount code via email valid for 30 days from the date of your b-day!

*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.

Happy Birthday!  We’re so glad that you have chosen to celebrate with us through our rewards program.  For you to receive your birthday bonus on your birthday, you must register your birthday at least 30 days prior to your birthday.  

If your birthday falls between the day that you registered and the 30-day waiting period afterward, you will receive your birthday bonus 30 days after your registration.  This delay is only applicable for the first year that you signed up.  

All successive birthday bonuses will be emailed to you on your birthday.
 If you register your birthday through your rewards account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year.  

Remember, the birthday reward is determined by the Rewards member tier that you are part of on the date of your birthday.  If it has been more than 30 days since you registered for your birthday reward and you still have not received the additional points in your account, please contact our Customer Care team at 407-337-5904 or email info@eternapure.com and we will be happy to assist you.

Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed in to your account.

Go to your Eternapure Rewards page, scroll down to, How to Use Your Points section. Select the amount of points you wish to redeem (maximum 400
points per transaction). Upon confirmation, copy, paste and apply your discount
code before completing your transaction.

Thank you for being a loyal customer! Yes, you may absolutely use your points toward your next subscription purchase. Similar to making a one-time purchase, you will go to your Rewards Page and select the amount of points you wish to redeem. Copy the coupon code and insert it into the subscription portal. The discount will be deducted when your next subscription is processed.

As an Affiliate, you have different incentives and rewards for personal purchases,
commissions earned on customer purchases and incentives for acquiring new customers. As such, you cannot participate in both customer Rewards program and
the Affiliate program.