Rewards

Need more info?

Frequently Asked Questions

How do I sign up for the Eternapure Rewards Program?

Signing up is easy! Simply create an Eternapure Customer account by entering
your name, email, and password. It’s free to join and you will automatically be
signed up to receive emails with insider access to sales, promotions, and all
our newest products. If you need to create an account, click here: Create Eternapure Customer Account
I already have an account. Do I need to create a new one to earn rewards?

We took care of that for you! All customers with an Eternapure Customer
account are automatically enrolled in our rewards program. To maximize your
Loyalty Rewards, always log in with the same email address when placing your
orders.
Will I receive points for purchases I made prior to creating my rewards account?

Yes, you will receive points for all purchases made through
Eternapure.com after the launch of the program, March 2024. NOTE: To view and
redeem points, you must create an account.
How do points convert to dollars?

In our Eternapure Loyalty program, 100 points = $5 dollars.
Higher tiers in the VIP tier program earn more points at a quicker rate,
but 100 points always = $5 dollars. For
Example, as a Bronze Tier member you will earn 1 point for every dollar you
spend. So, if you spend $100, you'll earn $5.00 dollars in rewards.
Silver Tier members earn points at a rate of 1.25X per dollar spent and
Gold Tier members points earn at a rate of 1.5X per dollar spent.
Is there a limit to how many points I can earn?

Nope! That’s the best part about being a rewards member! You
will always have an opportunity to earn more points by shopping with us,
engaging with our brand and community online, and through seasonal sales.
Is there a limit to how many points I can redeem in a single transaction?

You can redeem up to 400 points maximum per single transaction.
I earned points/VIP tier with my last purchase, but now I want to return it. What will happen to my reward?

If you use your rewards towards a purchase and later decide to return
that item, your rewards will be credited back to your rewards account. For
example, if you use a $10 coupon towards a $100 purchase that you decide to
return, the balance will be refunded (according to our Refund Policy) to your credit card and the $10 reward credit will be deposited back
into your rewards account.
Do points ever expire?

Points expire after 1 rolling calendar year of being earned. For example: points earned February 5, 2024 will be valid until February 5, 2025.
Why didn’t I earn points on my purchase? I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?
The first thing to note is that there may be a delay in our system’s communication and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points, yet they are not showing up in your account, you can also troubleshoot it with these tricks:
- Try to refresh your browser.
- Try to log out and then back into your account.
Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.
If you still feel like your points balance is not accurate, contact our Customer Care team at 407-337-5904 or email info@eternapure.com and they will look into the issue for you.

I received an error message when referring friends through the email referral box. What went wrong?

There are a couple of scenarios that could have triggered the error
message.
The first possible scenario is that there was a mistype in one of the
email addresses that you entered, or you forgot to put commas between multiple
emails to separate them.
To eliminate confusion over what occurred, we recommend that you go back
and enter each email address one at a time, clicking ‘send’ after each one
rather than uploading them all at once.
If you are still having problems referring friends via email, we recommend using your unique referral link or sharing the referral through Facebook, Twitter, or Messenger to receive credit. Please contact our Customer Care team at 407-337-5904 or email info@eternapure.com if you need further assistance.
I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?

Referred friends must be first-time customers for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box on your personal rewards page or using your unique referral link also found there.
Points will be added to your account as soon as your friend completes their first purchase on our website.
When this happens, you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.

How can I get a birthday reward?

Add your birthday under ‘Ways to Earn’ on the Eternapure Rewards page. On your birthday we will send you a special discount code via email valid for 30 days from the date of your b-day!
*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.
I signed up for the Birthday Bonus but I didn’t receive it.

Happy Birthday! We’re so glad that you have chosen to celebrate with us through our rewards program. For you to receive your birthday bonus on your birthday, you must register your birthday at least 30 days prior to your birthday.
If your birthday falls between the day that you registered and the 30-day waiting period afterward, you will receive your birthday bonus 30 days after your registration. This delay is only applicable for the first year that you signed up.
All successive birthday bonuses will be emailed to you on your birthday.
If you register your birthday through your rewards account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year.
Remember, the birthday reward is determined by the Rewards member tier that you are part of on the date of your birthday. If it has been more than 30 days since you registered for your birthday reward and you still have not received the additional points in your account, please contact our Customer Care team at 407-337-5904 or email info@eternapure.com and we will be happy to assist you.

How do I redeem my rewards points?

Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed in to your account.
Go to your Eternapure Rewards page, scroll down to, How to Use Your Points section. Select the amount of points you wish to redeem (maximum 400
points per transaction). Upon confirmation, copy, paste and apply your discount
code before completing your transaction.
Can my points be used on my next subscription purchase?

Thank you for being a loyal customer! Yes, you may absolutely use your points toward your next subscription purchase. Similar to making a one-time purchase, you will go to your Rewards Page and select the amount of points you wish to redeem. Copy the coupon code and insert it into the subscription portal. The discount will be deducted when your next subscription is processed.
I am an Eternapure Affiliate. Can I participate in the Rewards Program?

As an Affiliate, you have different incentives and rewards for personal purchases,
commissions earned on customer purchases and incentives for acquiring new customers. As such, you cannot participate in both customer Rewards program and
the Affiliate program.